Frequently Asked Questions
If ever you’re not satisfied with your purchase, bring it back and we will make it right. That is our promise. At Texas OEM Wheels, we stand behind our products and services and want you to be completely satisfied with every item you purchase.
RETURNS AND EXCHANGES
You can return item(s) at any of our Texas OEM Wheels warehouse. Simply bring the item(s) you'd like to return, along with your receipt and original form of payment. Returns will be handled on a case-by-case basis. Just reach out to one of our trusted experts at your local Texas OEM Wheels warehouse, and we will work with you to make it right.
If you choose to exchange a product for another, your account will be charged for the new item and credited for the return.
Eligible items may be returned and refunded to the original form of tender. If you paid by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle.
What is your return policy?
If you’re ever not satisfied with your purchase, bring it back and we will make it right. That is our promise.
What if my tire is damaged or defective?
Every tire we sell comes with a FREE pro-rated road hazard warranty, as well as a manufacturer’s limited warranty. We also offer our Certificate for Repair, Refund, or Replacement program. Learn more about our Certificate program.
What about returns for purchases made at TexasOEMWheels.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.
Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may require additional information.
Do you take everything back?
We'll do our best to take care of you, but from time to time, we may be unable to accommodate a return.
Is there a time limit? What if the item has endured minor wear and tear?
We will do our best to take care of our customers and deal with them fairly. From time to time, we may not accept a return. There are no time limits for returns or exchanges.
Are there restocking fees?
Not typically, however restocking fees may apply to products we have to custom order on your behalf. If you have any questions about this, please reach out to one of our trusted experts at your our Texas OEM Wheels warehouse.
Texas OEM Wheels is committed to the privacy of customer information gathered in retail stores, mobile applications, and online through texasoemwheels.com website (collectively, the “Site”). Texas OEM Wheels has created this statement in order to demonstrate our firm commitment to the privacy of both the customer's information as well as our own. The following discloses our information gathering and dissemination practices for our Site.
Use of Personal Information
We use your personal information to conduct business, including processing transactions; responding to and fulfilling your requests; for our marketing efforts, such as to send you marketing communications that we believe may be of interest to you; for analysis and development of new products and services; to improve the Site; for our legitimate business purposes permitted under the law; and for any other purpose to which you consent.
More Questions? Contact Us!
If you have any questions, you can contact us at:
Texas OEM Wheels
703 Ruiz St.
San Antonio, TX 78207